1. Company Information

Crystal Rubber
Unit 22, Kingsland Grange,
Woolston, Warrington,
WA1 4RW, United Kingdom
Email: shop@crystalrubber.co.uk
Phone: 01925 825552

2. Product Information

Product images, descriptions, and specifications are provided for illustrative purposes. While we aim for accuracy, actual colours, dimensions, and packaging may differ slightly due to manufacturing variances or screen displays.

If you have specific tolerance, material, or certification requirements, please contact us before ordering. We cannot guarantee conformance to any standards unless this is agreed in writing prior to purchase.

3. Website Use & Privacy

Your use of our website is subject to our website terms of use. We handle your personal data in accordance with our Privacy Policy, which outlines how we collect, store, and protect your information. Please review these documents before placing an order.

4. Who Can Order

To place an order as a consumer, you must be at least 18 years old. If you are acting on behalf of a business, you must have the authority to place the order and bind the business to a contract with us.

5. How Orders Are Confirmed

For online orders, your order is not confirmed until you receive a formal Dispatch Confirmation email from us. For orders made through quotations, a contract is formed only when you receive written confirmation that we will fulfil the order.

6. Made-to-Measure or Special Order Products

Products that are cut, manufactured, or adapted to your specifications are considered made-to-measure or special order. These items cannot be returned unless they are found to be faulty or not as described.

It is your responsibility to ensure all measurements and specifications are correct. If you require certification or supporting documentation, please let us know before placing your order. Additional charges may apply.

7. Returns

We only accept returns for goods that are faulty or damaged. We do not accept returns for goods ordered incorrectly, unless agreed at our discretion. Please contact us first before attempting to return any item.

If a return is approved, a restocking fee of up to 10% may apply, especially where goods require special handling, packaging, or inspection. Return postage or collection fees are the responsibility of the customer unless the goods are confirmed to be faulty or sent in error.

8. Delivery

All orders are dispatched using APC Overnight, typically on a next-working-day basis. Delivery times may vary depending on your location and the product ordered.

Delivery options and estimated costs will be shown at checkout. A signature may be required upon delivery unless you’ve requested the parcel to be left in a safe place (at your own risk). If the delivery fails, APC will leave a card with instructions to rearrange delivery.

9. Restocking Fees

Where we accept a return for goods that are not faulty, a restocking fee of up to 10% of the original order value may be deducted. This covers handling and reintegration into our inventory. This fee applies to both business and consumer orders.

10. International Delivery

We currently do not offer international delivery. All orders must be delivered to UK addresses.

11. Pricing & Payment

All prices shown include VAT unless otherwise stated. Delivery charges are calculated at checkout based on the product and delivery address.

Payment is required in full before dispatch unless you have an approved credit account with us. We accept payment via standard card processing methods available on our website.

12. Liability

For Consumers

We are liable for any foreseeable loss or damage caused by our failure to meet these Terms. We are not responsible for losses related to any business use, including loss of profit or opportunity.

For Businesses

Unless agreed otherwise in writing, products are sold for internal use only and not for resale. We are not liable for indirect or consequential losses. Total liability under any contract is limited to the price paid for the goods.

13. Events Outside Our Control

We are not liable for any failure or delay in performance caused by events beyond our control, including courier delays, industrial action, natural disasters, or network failures. In such cases, we will contact you as soon as possible to update you on next steps.

14. Changes to These Terms

We may update these Terms to reflect changes in law, business operations, or customer feedback. The version that applies to your order is the one in place at the time you placed it.

15. Governing Law

These Terms are governed by English law. If you are a consumer, you may bring proceedings in the courts of England and Wales, or if you reside in Northern Ireland or Scotland, in your local courts. Businesses agree to the exclusive jurisdiction of the courts of England and Wales.